Improving productivity

This section describes some of the online services and technology tools that you can use internally to reduce costs and boost productivity.

To improve your internal communications, you may wish to consider the benefits of email and instant messaging (which is usually text based) and VoIP and video conferencing (which is usually voice and video based).

Many of the tools you can use to improve internal communications can also assist your organisation to allow employees to telework.

To help make your communications with your customers, supporters or donors more streamlined and responsive, the following section discusses possible technology options:

• Customer support

To systematise business processes and more effectively manage your assets, the following tools may assist:

• Internal efficiency tools: customer relationship management and enterprise resource planning
• Internal efficiency tools: IT asset and service management
• Internal efficiency tools: software as a service (SaaS)